Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new site for us to look at? This page covers the ways to reach Non Gamstop Casinos and what we're able to help with.
How to reach us
The best way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busier periods.
When you write in, it helps to be specific — mention the casino name, the page you're referring to, or a link where relevant. If you're reporting an error in one of our write-ups (a bonus figure that's changed, a wagering condition that's out of date, that sort of thing), we'll check it against the operator's current terms and correct it where needed.
What we can and can't help with
We're an independent comparison site, not a casino operator, so there are limits to what we can do. Here's a quick breakdown:
- We can help with: corrections to our reviews, questions about how we rate and rank operators, general queries about how sites not on Gamstop work, and suggestions for casinos or content you'd like to see covered.
- We can't help with: account issues, deposits, withdrawals, bonus disputes or verification problems at any of the casinos listed on this site. Those need to go to the casino's own support team, who are named on their platform and usually reachable via live chat or email.
If you're chasing a withdrawal or a bonus query on Betmica, Kikibet, Betninja or any other operator featured here, the fastest route is always the casino's own support channel — we have no visibility into individual player accounts and can't intervene in disputes.
If you're concerned about your gambling
If you're getting in touch because gambling has become difficult to control, please don't wait on an email reply from us. Head straight to our Responsible Gambling page, which lists support options and practical steps you can take right away, including how self-exclusion tools work outside the Gamstop scheme.
We take this seriously: every operator we cover is included on the understanding that readers make their own informed choices, and we'd rather point you toward help than leave you waiting on a reply.
Before you write in — check these first
A fair few enquiries we get are already answered elsewhere on the site, so it's worth a quick look first:
- For our current rankings and how each operator compares on bonuses, games and payment methods, see our full list of non Gamstop casinos.
- For who we are and how the site is run, visit About Us.
- For the legal terms covering use of this site, see our Terms and Conditions.
Feedback shapes what we publish
If you've played at a casino we've reviewed and had an experience that doesn't match what we've written — whether that's about payout speed, game selection or customer support — tell us. Reader feedback is one of the ways we keep listings current, alongside our own periodic checks of operator terms and licensing details. We won't publish your message without permission, and we don't guarantee a specific outcome from any report, but genuine feedback does get read and does inform updates.
One thing worth remembering: we don't accept payment in exchange for a better ranking, and messages asking about that won't change how an operator is scored. Our ratings are based on the criteria set out on our rankings page, not on commercial arrangements.
Response times and what to expect
We're a small editorial team, so please bear a few things in mind:
- General queries and corrections: typically answered within a couple of working days.
- Requests to review a specific casino not currently listed: we'll consider it, but inclusion isn't guaranteed and depends on our own research process.
- Media or partnership enquiries: include a clear subject line so these reach the right person faster.
You must be 18 or over to use gambling sites of any kind, including those outside the Gamstop self-exclusion scheme, and this applies equally to anyone contacting us about content on this site.